Question: How Do I Refuse A Refund Request?

How do you politely decline a customer request email?

In this case, I politely email them something that goes like this: Hey xyz, Thank you for writing in to me….Make sure your rejection email is clearYou thank the customer for his request.Make sure you’re clear about declining the request.Mention what you can do.Reaffirm your answer at the end..

Can PayPal force you to refund?

If someone files a complaint PayPal investigates and then decides to refund or not. A refund can be forced. … paypal will refund if the item was never received. If the seller can prove that it was delivered than they are covered.

Who pays for eBay money back guarantee?

Ebay’s main protection for buyers is its Money Back Guarantee service. This was launched last year, and promises to refund the buyer with the cost of an item if it does not arrive or is not as described. If such a refund is made the seller has the money deducted from their account.

How Long Does buyer have to return item?

30 daysBuyers have 30 days after actual (or latest estimated) delivery date to request a return. You have 8 days to respond to the request: you can either offer a refund or a replacement. If you don’t reply, or don’t offer those options the buyer can ask eBay to step in.

What happens if you dont refund a buyer on PayPal?

If you don’t refund buyer for any reason they will automatically refund them from money you have in your PayPal acccount, if you don’t have sufficent funds in there they will withdraw it from your bank or credit card. … A buyer can make any claim and you will have to accept return or refund them regardless.

How do you politely decline a request for discount?

Tell them you don’t offer discounts, with a good reason why. If your company does not allow discounts, then naturally you’ve to got to say that. But be prepared with a good reason why. Simply telling your prospect “no, I can’t” isn’t going to win you many deals.

How do you respectfully say no?

Here are 10 ways for you to say ‘NO’ in a polite manner:I’m honoured but I can’t..I wish there were two of me.Sorry, I’m booked into something else right now.Sadly, I have something else.No, thank you but it sounds lovely, so next time.I’m not taking anything else right now.More items…•

How do you say no to a request?

4 different ways to say no that still make you likeable”Let me think about it.” This is a polite and professional way of asking for more time to consider the request. … “The idea sounds great! It’s just that . . . ” … “I can’t today. … “I’m sorry, but I can’t.” … 4 steps to back out of a commitment gracefully.

How do you politely say no refunds?

Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, “I looked into your situation and our refund policy does not allow one in this case.” Consider indicating that you spoke to a manager to add to the authority.

What happens if you decline a return request on Ebay?

Generally, if you decline a return request, the buyer will escalate it to ebay for a determination. ebay will always make a decision in favor of the buyer. ebay will immediately withdraw funds from your paypal account and you will get a strike against your seller perfotmance.

How do you respectfully decline a request?

Their best tips are below.Genuinely hear their request. … Focus on what you CAN do. … Be gentle and provide next steps. … Don’t waste time, but don’t burn bridges either. … Decline with gratitude. … Offer alternatives. … Position yourself as the expert. … Be clear, transparent and upfront.More items…•

What is an eBay seller’s rights on refunds?

Once the seller receives the item back from you, or once they’ve agreed to refund you and let you keep the item, they have 3 business days to issue your refund. When they do, you’ll receive an email letting you know.

How do you handle unhappy customers and refunds?

Don’t Disagree Right Away. Never flat-out disagree with an unhappy customer. … Make the Customer Whole. Apologize for and explain the situation, issue a refund (if applicable), and offer an additional benefit for sticking with you. … Listen to Them. … Call Them. … Evaluate their Expectations. … Ask One Question.

Can I refuse a refund on Ebay?

If you refuse the return then eBay will force a full refund without requiring the buyer to return the item. If you accept the return then you will be forced to refund in full.

How do you reject someone nicely?

7 expert tips to reject someone nicelyBe honest. They don’t say that honesty is the best policy for nothing. … Prepare yourself. … Do it face to face. … Stick with “I” statements. … Know that what you’re feeling is normal. … Avoid putting it off. … Don’t give false hope.

What can I say instead of no?

When you have the impulse to say no, see if you can find words that accomplish these goals instead.Connect with what your child is feeling or trying to do. … Use words with information. … Explain why. … Keep communication open. … Vary your words and be specific to the moment. … Keep the tone neutral and non-judgmental.More items…

How do you say no to an unreasonable request?

Here’s how to say no with less stress and guilt—it really can be this simple.Just Say “I’m Sorry—I Can’t Do This Right Now” … Give Yourself Time. … Say Yes to Something Else.