Question: How Would You Handle A Call With A Foreign Customer Who Has A Strong Accent That Is Difficult To Understand?

What do you do when you can’t understand someone’s accent?

Don’t Pretend to Understand.

It is perfectly correct to gently explain you’re having a little difficulty understanding them.

Don’t RUSH.

Rushing threatens customers.

Don’t Shout.

Those with a foreign accent are NOT hard of hearing.

Don’t Be Rude.

No one really thinks they’re rude.

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How can I test my hearing at home?

Find a quiet area to complete the hearing test. Choose if you prefer to use your device speakers or headphones. Headphones will provide you with more accurate results, and unlike device speakers, will test your right and left ears individually. Make sure the volume is on and set at a comfortable level.

What kind of accent does Gordon Ramsay have?

He told his pals: ‘I have a Scottish accent. I swear, I’m telling you, I am Scottish,’ after they teased him for being ‘too LA’.

At what age is an accent permanent?

12 years oldFrom what I understand, your accent becomes permanent around the 12 years old or around that age group.

What do you do when you can’t understand someone?

Longer formal sentencesSorry, I’m afraid I don’t follow you.Excuse me, could you repeat the question?I’m sorry, I don’t understand. Could you say it again?I’m sorry, I didn’t catch that. Would you mind speaking more slowly?I’m confused. Could you tell me again?I’m sorry, I didn’t understand. … I didn’t hear you.

Is it rude to tell someone they have an accent?

It’s rude ! Extremely rude! Personally, I think it’s quite rude when you are talking to someone and out of the blue they ask about your accent. … For some people it’s not the same, but in my opinion you should never ask people about their accent, unless they bring it up.

When people say you have an accent?

Accent means a certain way to pronounce a language. … To have a certain accent means that you learned how to speak a language with the particular way of a certain region that makes it unique. To not to have an accent means either you are talking with someone from your region or who learned very well your accent.

How do you say I didn’t understand?

5 Ways To Say You Don’t Understand“I just don’t get it!” It makes no sense to me! Use this phrase when you want to say that something seems illogical to you. … “It makes no sense to me!” It’s a mystery to me! … “It’s a mystery to me!” It’s completely beyond me! … “It’s completely beyond me!” I can’t get my head around it!

When you can’t understand what someone is saying?

Aphasia is a disorder caused by damage to the parts of the brain that control language. It can make it hard for you to read, write, and say what you mean to say. It is most common in adults who have had a stroke.

What is the most difficult accent to understand?

Glaswegian accentsAs others have answered, Glaswegian accents and Geordie accents are two of the hardest to understand, spoken at speed.

Can you hear sound but not understand words?

Auditory Neuropathy is a condition where someone with or without hearing loss experiences problems with perceiving speech. They hear the words, they just can’t process them correctly. They may be able to hear sounds just fine, but still have difficulty recognizing spoken words.

Why do people tell me I have an accent?

If people say you have a particular “accent,” they mean that to them, you sound like a person from that particular area. When people talk about “accents,” they mean geographical rather than other types of varieties. Since men and women speak different, there is no discussion of a male or female “accent.”

Why do people lose accents?

Over time their brain forgets how to hear them (use it or lose it!) and they cannot pronounce the sounds because their brain cannot process them. (This is part of the root of the R=L in some Asian accents). So if they’re young enough, they can lose an accent. After a certain age they physically can’t lose it.

Why can’t I lose my accent?

For most people it is possible, but as we get older it becomes more difficult. If you’re an adult, and speaking English as a non-native speaker, accent free English can be very difficult to achieve. We need to teach our ears to hear the different speech patterns and then training our mouths to make the new sounds.

Can hear but Cannot understand?

High-frequency hearing loss is one of the most common types of hearing loss. … Individuals with high-frequency hearing loss can often hear low-frequency sounds normally, but often have to strain to understand a conversation. It can be hard to follow a speaker when you are unable to hear all of the sounds!

Can you ever lose your accent?

Though it’s challenging to lose your accent entirely, it is possible to change it. To improve your pronunciation skills, you’ll need to exercise both your mouth and ears. There’s actually a whole field of language coaching dedicated to this called accent reduction or modification.

How can I improve my hearing naturally?

Listen up to the following recommendations.Get some exercise (No gym required) Your ears detect sounds, but it’s your brain that interprets them. … Pass the vitamins. Several vitamins and minerals have been linked to an improvement in ear function and hearing. … Skip the smokes. … Get tested. … Ear wax explained.

Which American accent is hardest to understand?

Eugene Borisenko, Comparativist and descriptivist. Certain Southern accents are indeed harder to understand, even for native American speakers. A related but distinct dialect that I still find hard to understand on a rare occasion is AAVE – African American Vernacular English.

What is the hardest language to learn?

The Hardest Languages For English SpeakersMandarin Chinese. Interestingly, the hardest language to learn is also the most widely spoken native language in the world. … Arabic. … Polish. … Russian. … Turkish. … Danish.